Shipping policy

At Al Rambo Lighting, our commitment to delivering unparalleled value and service to our customers is unwavering. We're proud to offer international shipping services that currently encompass over 200 countries and islands. As we venture to expand even further, our mission is to surpass expectations and ensure satisfaction worldwide.

Shipping Methods:

  • UAE Warehouse: Products dispatched from our UAE warehouse typically utilize ePacket or EMS, contingent on the product's size and weight.

Customized Products: Customized offerings might require an additional processing period of up to 10 days before shipping.

Estimated Shipping Duration:

  • UAE: 5-7 Business days.

Tracking: Post-dispatch, you will be endowed with a tracking number via email. Should you not receive this within 15 days post-order, please get in touch. Do allow 2-5 business days for certain shipping entities to refresh their tracking systems.
Packaging: To optimize logistics, items within the same order might be dispatched in individual packages.
Lost Packages: In the rare instance your package remains undelivered after 90 days from shipping, it will be deemed as lost. Please reach out for subsequent steps.

If you want a faster shipping, please contact us for a quotation, and we will arrange faster transportation for your product.

Refunds & Returns:

  • Order Cancellation: You retain the liberty to cancel your order until its shipment. Post-payment, any order modifications or cancellations should be communicated within 12 hours. After the initiation of the shipping process, cancellations become untenable.
  • Refunds: We're here to assist if, for any reason, you're disheartened with your order. Refunds or reshipments can be requested if:
  • Your order exceeds the guaranteed time frame (taking into account the 2-15 day processing for standard products and up to 20 days for personalized items).
  • You're delivered an incorrect item.

We will not be able to facilitate refunds if:

  • The order's non-arrival is attributed to factors within your purview (such as incorrect shipping details).
  • The order's delay arises from circumstances beyond our control (customs hold-ups, natural calamities, etc.).
  • Other anomalous circumstances that are not within the realm of our website's control.

For any refund requisitions, please ensure they are lodged within 30 days after the expiration of the guaranteed delivery window. Post approval, your refund will be processed, and the amount will reflect in your original payment method within a span of 14 days.

Thank you for choosing Al Rambo Lighting. We appreciate your trust and patience.